We usually aim to resolve your complaint within business days, however due to the impact of COVID-(Coronavirus) on our customer service team, you should expect longer delays. Your feedback will be picked up and managed by a case manager within one business day. Simply message us with ‘I would like to make a complaint ’ to begin the process. Make sure you have your notifications turned on so you’ll be notified when we’ve responded.
If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). While we strive to deliver world-class service to our customers, we aren’t perfect and understand that at times we get things wrong. You may experience delays getting through to our customer service team to resolve your issue. I lodged a complaint with them a couple of days ago.
Then when I was asleep in be they rang me at 11. They have rung me a couple of times but I have missed each call. Telstra , I am finally at breaking point.
We need to make complaints to the Ombudsman,about our complaints etc. Here And Take Action has 4members. For anyone who has had bad service, poor customer service, unresolved issues,. We will reply within one business day of receipt. Was a fun relaxing place to work.
I enjoyed the years working there. Always had opportunities to learn and felt supported by management and peers. Alumni have access to our internal customer complaints resolution process via the Alumni Complaint Referral.
COVID-complaints process Please be aware in these unique circumstances there may be some delays. Our dedicated staff will respond to you as soon as possible. If we’ve been unable to help you through other channels, you can lodge a complaint here.
I would give it five stars but, their unfreindly communications ways just stops me from being too positive. If you get to their complaints department, everythign works but their usual help people, meh. June 3 with total income falling per cent to $26. We deal with complaints about things that happene or that you became aware of, within the last two years.
We may still be able to help with complaints that are up to six years ol depending on the reason for the delay. The age of your complaint. Contact us if you’re unsure if we can help.
I was transferred to another area where I would eventually speak to a “case manager”.